Building a better customer experience


Chevrolet asked us to streamline their communications and customer experience across their 1200 European and 150 UK dealerships, assisting over 750 UK users, and more than 3000 Europe-wide. 

They needed local customisation while retaining head office management, near-instant communication and consistently exceptional customer service, regardless of location.  Our bespoke tools, accessible through two private Clouds were the clear solution. 

We supplied Chevrolet with more than 130 pages across 15 websites with fully configurable modules and access rights on each. What’s more, the each website can be delivered in any required language. 

Our platform provided Chevrolet with the ability to route specific types of communications between countries and regions, enabling them to customise communications flow as their business evolved.  For example, their Belgium office could then manage requests from other countries, reducing operation costs.  Implementation was also effortless, with training videos covering each section of the apps. 

These services brought a rare harmony between localism and centralisation, with seamless interaction between each location and the central hub.  If you feel that your business operations could be streamlined in any area, internally or externally, get in contact with us today to brainstorm some ideas.